SHIPPING AND RETURNS
FORMALIZATION OF THE PURCHASE
On our website you will be able to add items to the shopping cart. Once you decide to close the order, a form will appear to finalize the purchase and make the payment by the electronic means indicated on the confirmation page.
Once we receive your order, we will prepare your tableware with care and attention so that it arrives safely as soon as possible.
The preparation can take 3 to 5 working days. Then we have to add 2 or 3 days of transit time until the order arrives at your home. If the shipment is outside Spain, it may take more days.
We will inform you of the status of your order at all times. If you need to make a special order or shorten the delivery time, please contact us first.
Due to the characteristics of ceramic materials, it cannot be guaranteed that the shades of the material supplied are uniform or that they do not differ from the samples. Often a diverse range of shades corresponds to a normal appearance. In addition, certain series pursue an intentional shade variation from the very design of the pieces.
STOCK AND RESERVATION OF PRODUCTS
ORDER CHANGES OR CANCELLATIONS
Please contact us as soon as possible if you need to change or cancel your order.
Be sure to give us your order number and the change you wish to make. We will confirm the status of the change.
Please note that any order that has already been packed or shipped cannot be modified or cancelled, and the return conditions indicated on this page will apply.
Shipments to any point in Spain have a cost of €6.
When you enter your shipping information you will see the price of transport, variable according to your country of residence.
The shipping costs are 30 Euros for Europe and United Kingdom. Outside Europe at 60 Euros.
If you are not satisfied with your purchase and wish to return an item, please contact us within 30 days of receipt of your order.
Tell us the order number and the reason for the return. Our customer service team will review your request and send you further instructions if the return is approved.
Only items purchased directly from our website will be accepted. For products purchased from authorized retailers, please contact them directly to handle returns.
Returned items must be in their original packaging, including accessories, manuals and documentation.
Returned items must be unused, in the same condition in which they were sent to you, and in their original packaging. If the returned product is not in acceptable condition, we reserve the right not to refund or exchange the item. Personalized products, if any, cannot be refunded or exchanged.
Returns may take up to 14 business days to process from the day we receive your return. We will send you an email to confirm processing.
If the product is defective, both the price of the item and the return costs will be refunded.
If the product is not defective, only the price of the item will be refunded. Return costs are borne by the buyer.
Refunds will be made to the payment method you used for the purchase. If you paid by credit or debit card, it may take a few days for the refund to appear in your account.
PRODUCTS RECEIVED IN BAD CONDITION
If an item arrives broken or in poor condition, please contact our customer service team and provide us with the following information:
- Order number
- Proof of purchase
- Video or photo of the defective product (if applicable)
- Complete delivery address
- Contact phone number